Returns & Exchanges
At Phitku, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, you can return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Log into your Phitku account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Securely pack the items in their original packaging, ensuring that products are unopened or gently used to meet our hygiene safety standards.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing